Customer ServiceYour shopping experience can take place 24hrs a day, 7 days a week, 365 days a year. If you have any questions regarding the store or need assistance, please contact us via: Email at liveupartinc(at)sbcglobal.net or Our Customer Service Web Store Assistance, is available 9:00am - 5:00pm CST Monday - Friday Customer Service Web Store Assistance is not available on major holidays. Methods of paymentMaster Card, Visa, and American Express We do not accept Discover, cash, checks, or COD at this time Sales Tax is only applicable to orders being shipped to Indiana. Shipping and HandlingThe shipping and handling charges are for a Standard 5 - 7 business day delivery.These charges are calculated based on the order total. Alaska, Hawaii, and U.S. territories add $10.00. We can also offer Express 4 business day delivery for an additional $12.00 (We are sorry that we can not offer Express to Alaska, Hawaii, and U.S. territories at this time) Orders placed by 12:00 noon CST, will be processed that day. Orders placed after 12:00 noon CST will be processed the next day. Shipping Chart
Order ChangesTo make changes to an order that has been submitted on our Store site, please call Customer Service Assistance at 886.501.4ART. If your order has already been shipped and: If you would like to order additional items, please place a new order for the additional items on our Store site. Exchange / Return PolicyIf you change your mind about a color, picked the wrong size, or its just not for you. Items purchased at the Web Store may be returned within 21 days of the invoice date. All Items must be "like new". Please fill out the Exchange / Return form, enclose it, and the item(s) you are returning, prepaid to: Live Up Art, Inc. Your account will be credited within 7 business days of receipt. Shipping and handling charges are not refundable. The Exchange / Return form must be included with your exchange or return, in order for credit to be applied. If the item you are returning is damaged, please follow the above. Damaged items being returned will have shipping and handling charges credited to your account. All Clearance and/or On Sale items are Final Sale. No Exchanges and/or Returns will be accepted for these items For all Other CorrespondenceIf you have Questions Regarding: General Information, or Suggestions, E-mail us at liveupartinc(at)sbcglobal.net Product Quality Questions, E-mail us at liveupartinc(at)sbcglobal.net In order to respond to the above E-mails effectively, we will route your E-Mail directly to the proper Department. You should expect a response within 4-6 business days, if one is required. |
Art is Important"Every child is an artist. The problem is how to remain an artist once he grows up." — Pablo Picasso |